I purchased a NWT designer dress from them and received a worn, completely different dress. Making the return was a nightmare, they treated me like a criminal when they were essentially ripping me off. I would never use The Real Real again.
This all rings true. It’s likely that part of the fire sales happening now are part of TRR’s effort to focus on higher-ticket items — and needing to clear out everything sub around $1500.
The Real Real has outsourced their customer service to another country and it is horrible. I purchased a Row bag and had to pay extra for the privilege of having a return option. There was no tracking movement for 11 days- many frustrated calls to customer service and UPS- and suffice to say once o did receive the bag, I was told the return window was closed, despite the terms being the option to return within one week of receipt of the item. I probably called customer service 40 times, which resulted in being hung up on numerous times, promised call backs from supervisors that never came, and no response from the contracted insurer either - clearly a scam. I am furious and apparently have no recourse. I will never shop there again and I would warm every buyer you shop at your own risk.
Hello ! I am in touch with an attorney. Someone stole items from my home and hacked my real real account to consign . The police have it on record that it was a van pick up and they had the description of the theif . They have refuses to share identity and I am concerned about my safety 24/7 ! The night I discovered it was on the real real their customer service manager told me to lock all my doors and windows and stay safe . I am out a pair of Tiffany diamond and pearl earrings. This company has created false allegations to cover their asses and continue to put my safety at risk . I have a ton of evidence and I’m not giving up . They are awful and don’t care about anything but their own company .
Same thing happened with me. Decided to sale my fur through them but asked first to provide me the cost and not to sell without my permission, but today open the site and saw , sold it for $481 , for mink coat excellent condition , my commission is $261 , nightmare. Will go to the lawyer and sue them.
No name redactions for individual employees not involved in the suit?? Get ready for your own lawsuit 🤣. More to come…
Just pulled from the court documents which are all already public record (many of which were provided by The RealReal’s legal team) 💋
You seem pretty litigious. Do you know what libel is? Clearly not.
I’ll send you some articles with the letter from our lawyers 😘
Sounds good, you have my email?
Could you send me please too. Thanks
I purchased a NWT designer dress from them and received a worn, completely different dress. Making the return was a nightmare, they treated me like a criminal when they were essentially ripping me off. I would never use The Real Real again.
This all rings true. It’s likely that part of the fire sales happening now are part of TRR’s effort to focus on higher-ticket items — and needing to clear out everything sub around $1500.
The Real Real has outsourced their customer service to another country and it is horrible. I purchased a Row bag and had to pay extra for the privilege of having a return option. There was no tracking movement for 11 days- many frustrated calls to customer service and UPS- and suffice to say once o did receive the bag, I was told the return window was closed, despite the terms being the option to return within one week of receipt of the item. I probably called customer service 40 times, which resulted in being hung up on numerous times, promised call backs from supervisors that never came, and no response from the contracted insurer either - clearly a scam. I am furious and apparently have no recourse. I will never shop there again and I would warm every buyer you shop at your own risk.
Hello ! I am in touch with an attorney. Someone stole items from my home and hacked my real real account to consign . The police have it on record that it was a van pick up and they had the description of the theif . They have refuses to share identity and I am concerned about my safety 24/7 ! The night I discovered it was on the real real their customer service manager told me to lock all my doors and windows and stay safe . I am out a pair of Tiffany diamond and pearl earrings. This company has created false allegations to cover their asses and continue to put my safety at risk . I have a ton of evidence and I’m not giving up . They are awful and don’t care about anything but their own company .
Same thing happened with me. Decided to sale my fur through them but asked first to provide me the cost and not to sell without my permission, but today open the site and saw , sold it for $481 , for mink coat excellent condition , my commission is $261 , nightmare. Will go to the lawyer and sue them.